On this page we have compiled a range of queries you may have about the final stages of your data breach claim. We hope these FAQs prove useful, if you have further questions you can contact us using the details at the top of this page.
You will receive instructions via email from notifications@shieldpay.com with instructions on how to verify your information and receive your payment. Please check your junk/spam folders for this email.
We would encourage you to collect your compensation as soon as possible.
The invoice gives an overview of the relevant fees and deductions. However, please note this is for your information only – you do not need to make any payment to us.
Disbursements are costs that KPL has incurred on your behalf (e.g. barrister’s fees, court fees, etc.) which are then recharged to the client. Disbursements allocated specifically to you will appear in your invoice, otherwise they have been included in the basic costs split between all clients and recovered from the Defendant.
Shieldpay is our payments partner and will be processing your compensation payment. It is regulated by the Financial Conduct Authority and specialises in ensuring the collection process is simple, safe and efficient. You can find more information on Shieldpay here: http://shieldpay.com/faqs-claimant-information